Support Worker


About the role

Title: Support Worker Level 2

Salary: £19,500 (full time equivalent)

Hours: 22.5 to 37.5 hours per week. We will consider employing individuals on a part time or job share basis.

*To be considered for the post, applicants must have a full, clean driving licence, and regular use of a vehicle during working hours for which you will be expected to provide evidence of having in-date insurance, including business cover, MOT (if applicable) and tax.

Role Responsibilities:

  • Provide person-centred support in a 1-1/group setting: coproduce support plans, empower, set goals, assess & manage needs & risks, and measure outcomes
  • Manage own caseload: booking appointments and managing own calendar
  • Multi-agency working: Working with other agencies and statutory services on behalf of individuals & signposting within the community
  • Administrative responsibilities: comprehensively and promptly completing all relevant paperwork and online records
  • Contribute to health and safety risk assessments and the implementation of controls
  • Maintaining strictest confidentiality and professional boundaries
  • To work with safeguarding leads to protect service users and others

General Duties:

  • Uphold and promote Mind Aberystwyth’s values, policies and procedures.
  • To be responsible for ensuring all activity does not compromise the name of Mind Aberystwyth, its legal liability, or its financial liability.
  • Engage in learning and development to increase knowledge and skills.

Essential experience, knowledge, and training:

  • Have a proven track record of supporting individuals experiencing mental distress to achieve goals and fulfil their full potential.
  • Possess excellent organisational skills and proven ability to prioritise and organise own work effectively unsupervised using your own initiative.
  • Good attention to detail and accurate record keeping with good literacy and numeracy skills.
  • ICT competent, including previous experience of using a variety of Microsoft Office programmes, and is comfortable using Video Conferencing applications regularly (Zoom, Teams etc).
  • Excellent interpersonal skills and the ability to liaise with people at all levels by telephone, face to face and in writing.
  • Calm under pressure, resilient, and can set and maintain personal and professional boundaries when responding to individuals experiencing distress.
  • Ability to engage with supervision, to reflect, and to raise issues/concerns to line manager.
  • Proven ability to work alone, and as part of a team.
  • Be creative and possess the ability and willingness to work pro-actively in flexible and non-conventional ways.
  • Willingness to work flexibly in an agile manner including at home and in the office when required, and potentially undertake daily travel throughout Ceredigion.
  • Willingness to engage in a programme of Continuing Professional Development.
  • The ability to communicate through the medium of Welsh or willingness to learn Welsh.

Essential Qualifications:

  • GCSE grades A-C in English language, Maths and Sciences.
  • An NVQ Health and Social Care Level 2 (or equivalent qualification in Health/Social Care Sector) or currently enrolled in a course. Or be willing to engage in a course.

Desirable Experience, Knowledge, Qualifications and Training:

  • Experience of working with individuals to coproduce support plans, agreeing achievable goals, recording & reviewing progress and using impact measures.
  • Knowledge of housing issues, the benefit system, and local organisations.
  • Direct or indirect experience of mental distress.
  • Awareness of confidentiality, safeguarding, and risk management.

Desirable Qualifications:

  • A-Level / BTEC or equivalent qualification.
  • Degree or be working towards a degree in health, social care, education, youth and community work or equivalent subject.
  • GCSE Welsh language or equivalent
  • Adult and/or CYP Safeguarding Level 2