About the role
Title: Support Worker Level 2
Salary: £19,500 (full time equivalent)
Hours: 22.5 to 37.5 hours per week. We will consider employing individuals on a part time or job share basis.
*To be considered for the post, applicants must have a full, clean driving licence, and regular use of a vehicle during working hours for which you will be expected to provide evidence of having in-date insurance, including business cover, MOT (if applicable) and tax.
- Provide person-centred support in a 1-1/group setting: coproduce support plans, empower, set goals, assess & manage needs & risks, and measure outcomes
- Manage own caseload: booking appointments and managing own calendar
- Multi-agency working: Working with other agencies and statutory services on behalf of individuals & signposting within the community
- Administrative responsibilities: comprehensively and promptly completing all relevant paperwork and online records
- Contribute to health and safety risk assessments and the implementation of controls
- Maintaining strictest confidentiality and professional boundaries
- To work with safeguarding leads to protect service users and others
- Uphold and promote Mind Aberystwyth’s values, policies and procedures.
- To be responsible for ensuring all activity does not compromise the name of Mind Aberystwyth, its legal liability, or its financial liability.
- Engage in learning and development to increase knowledge and skills.
Essential experience, knowledge, and training:
- Have a proven track record of supporting individuals experiencing mental distress to achieve goals and fulfil their full potential.
- Possess excellent organisational skills and proven ability to prioritise and organise own work effectively unsupervised using your own initiative.
- Good attention to detail and accurate record keeping with good literacy and numeracy skills.
- ICT competent, including previous experience of using a variety of Microsoft Office programmes, and is comfortable using Video Conferencing applications regularly (Zoom, Teams etc).
- Excellent interpersonal skills and the ability to liaise with people at all levels by telephone, face to face and in writing.
- Calm under pressure, resilient, and can set and maintain personal and professional boundaries when responding to individuals experiencing distress.
- Ability to engage with supervision, to reflect, and to raise issues/concerns to line manager.
- Proven ability to work alone, and as part of a team.
- Be creative and possess the ability and willingness to work pro-actively in flexible and non-conventional ways.
- Willingness to work flexibly in an agile manner including at home and in the office when required, and potentially undertake daily travel throughout Ceredigion.
- Willingness to engage in a programme of Continuing Professional Development.
- The ability to communicate through the medium of Welsh or willingness to learn Welsh.
- GCSE grades A-C in English language, Maths and Sciences.
- An NVQ Health and Social Care Level 2 (or equivalent qualification in Health/Social Care Sector) or currently enrolled in a course. Or be willing to engage in a course.
Desirable Experience, Knowledge, Qualifications and Training:
- Experience of working with individuals to coproduce support plans, agreeing achievable goals, recording & reviewing progress and using impact measures.
- Knowledge of housing issues, the benefit system, and local organisations.
- Direct or indirect experience of mental distress.
- Awareness of confidentiality, safeguarding, and risk management.
- A-Level / BTEC or equivalent qualification.
- Degree or be working towards a degree in health, social care, education, youth and community work or equivalent subject.
- GCSE Welsh language or equivalent
- Adult and/or CYP Safeguarding Level 2